PRO PLAN® Range Money Back Guarantee
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FULL TERMS AND CONDITIONS - ADDENDUM: TERMS AND CONDITIONS UPDATED ON 03.09.24 TO INCLUDE REPUBLIC OF IRELAND
These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry instructions are deemed to form part of these Terms and Conditions and by participating all participants will be deemed to have accepted and be bound by them. Participants should retain a copy for their information.
The Promoter takes data protection seriously. By entering this promotion, participants confirm that they have read the Privacy Policy and agree to the Terms and Conditions of this promotion. By submitting any information required as part of their participation into the promotion, participants agree to their information being held and processed in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
1. Refunds available to ROI residents who are aged 18 years or over, with the exclusion of employees and their immediate families of Nestlé Ireland Ltd, their agents and anyone else professionally connected with this promotion. Claims (bulk or otherwise) from trade, consumer groups, or third parties will not be accepted.
2. Maximum of one pack of cat food and one cat supplement, and one pack of dog food and one dog supplement from each of the ranges listed below, regardless of the type/variant, can be claimed for refund per household. Multiple applications from the same household for the same product/item cannot be accepted. The promotion ends on 31.01.25, or when 100 PRO PLAN® RANGE Cat and Dog MAIN MEAL, 100 Pro Plan Veterinary Diets and 100 PRO PLAN SUPPLEMENTS claims have been made, whichever is sooner. See Clause 7 for more details. All claims must be made by no later than 31.01.25, or within the following timeframes, whichever is sooner, and must include the reason why the product was unsatisfactory/rejected. See Clause 5.
PURINA Cat and Dog Main Meals, and PRO PLAN Veterinary Diets – claim within one month of the date of purchase as shown on the valid itemised till receipt.
PURINA Supplements – claim within two months of the date of the purchase as shown on the valid itemised till receipt.
The following products are included in the promotion and will be refunded at the value paid and as shown on the till receipt, provided the value does not exceed the following amounts:
Product Name with Maximum Refund Value at RRP. (Prices correct at the time of going live)
• PURINA PRO PLAN VETERINARY DIETS FELINE DM Diabetes Management 1.5g €27.01
• PURINA PRO PLAN VETERINARY DIETS FELINE DM Diabetes Management 5kg €87.48
• PURINA PRO PLAN VETERINARY DIETS FELINE EN Gastrointestinal 1.5kg 27.24
• PURINA PRO PLAN VETERINARY DIETS FELINE EN Gastrointestinal 5kg €69.25
• PURINA PRO PLAN VETERINARY DIETS FELINE HA Hypoallergenic 1.3kg €26.97
• PURINA PRO PLAN VETERINARY DIETS FELINE HA Hypoallergenic 3.5kg €65.96
• PURINA PRO PLAN VETERINARY DIETS FELINE HP Hepatic 1.5kg €27.09
• PURINA PRO PLAN VETERINARY DIETS FELINE NF Early Care Renal Function 1.5kg €27.24
• PURINA PRO PLAN VETERINARY DIETS FELINE NF Advanced care Renal Function 1.5kg €27.24
• PURINA PRO PLAN VETERINARY DIETS FELINE NF Advanced Care Renal Function 5kg €79.87
• PURINA PRO PLAN VETERINARY DIETS FELINE OM Obesity Management 1.5kg £€24.15
• PURINA PRO PLAN VETERINARY DIETS FELINE OM Obesity Management 5kg €79.40
• PURINA PRO PLAN VETERINARY DIETS FELINE UR Urinary Chicken 1.5kg €24.18
• PURINA PRO PLAN VETERINARY DIETS FELINE UR Urinary Chicken 5kg €66.00
• PURINA PRO PLAN VETERINARY DIETS FELINE UR Urinary Ocean Fish 5kg €66.00
• PURINA PRO PLAN VETERINARY DIETS CANINE & FELINE CN Convalescence Mousse 195g €3.86
• PURINA PRO PLAN Feline FF Fortiflora 30 x 1g €36.57
• PURINA PRO PLAN Feline HC Hydra Care 85g €10.94
• PURINA PRO PLAN VETERINARY DIETS FELINE DM Diabetes Management Mousse 195g €3.69
• PURINA PRO PLAN VETERINARY DIETS FELINE UR Urinary Mousse Turkey 195g €4.48
• PURINA PRO PLAN VETERINARY DIETS FELINE NF Early Care Renal Function 85g £12.12/€14.98
• PURINA PRO PLAN VETERINARY DIETSFELINE NF Renal Function Mousse 195g €4.48
• PURINA PRO PLAN VETERINARY DIETS FELINE NF Advanced Care Renal Function CIG Chicken 85g €14.98
• PURINA PRO PLAN VETERINARY DIETS FELINE NF Advanced Care Renal Function CiG Salmon 85g €14.98
• PURINA PRO PLAN VETERINARY DIETS FELINE OM Obesity Management CiG Chicken 85g €14.25
• PURINA PRO PLAN VETERINARY DIETS FELINE EN Gastrointestinal CiG Chicken 85g €14.98
• PURINA PRO PLAN VETERINARY DIETS FELINE EN Gastrointestinal CiG Salmon 85g €14.98
• PURINA PRO PLAN VETERINARY DIETS FELINE DM Diabetes Management CiG Chicken 85g €14.98
• PURINA PRO PLAN VETERINARY DIETS FELINE DM Diabetes Management CiG Beef 85 €14.98
• PURINA PRO PLAN VETERINARY DIETS FELINE EN Gastrointestinal Mousse 195g €4.48
• PURINA PRO PLAN VETERINARY DIETS FELINE UR Urinary CiG Salmon 85g €14.98
• PURINA PRO PLAN VETERINARY DIETS FELINE UR Urinary CiG Chicken 85g €14.98
• PURINA® PRO PLAN® VETERINARY DIETS CC Cardio Care 3kg €41.80
• PURINA® PRO PLAN® VETERINARY DIETS CANINE DM Diabetes Management 3kg €47.99
• PURINA® PRO PLAN® VETERINARY DIETS CANINE DM Diabetes Management 12kg €113.21
• PURINA® PRO PLAN® VETERINARY DIETS CANINE DRM Dermatosis 3kg €35.75
• PURINA® PRO PLAN® VETERINARY DIETS CANINE DRM Dermatosis 12kg €122.57
• PURINA® PRO PLAN® VETERINARY DIETS CANINE EN Gastrointestinal 1.5kg €27.24
• PURINA® PRO PLAN® VETERINARY DIETS CANINE EN Gastrointestinal 5kg €69.25
• PURINA® PRO PLAN® VETERINARY DIETS CANINE EN Gastrointestinal 12kg €109.00
• PURINA® PRO PLAN® VETERINARY DIETS CANINE HA Hypoallergenic 3kg €47.38
• PURINA® PRO PLAN® VETERINARY DIETS CANINE HA Hypoallergenic 11kg €105.03
• PURINA® PRO PLAN® VETERINARY DIETS CANINE HP Hepatic 3kg €42.68
• PURINA® PRO PLAN® VETERINARY DIETS CANINE NF Renal Function 3kg €38.44
• PURINA® PRO PLAN® VETERINARY DIETS CANINE NF Renal Function 12kg €123.77
• PURINA® PRO PLAN® VETERINARY DIETS CANINE OM Obesity Management 3kg€32.00
• PURINA® PRO PLAN® VETERINARY DIETS CANINE OM Obesity Management 12kg £81.84/€116.38
• PURINA® PRO PLAN® VETERINARY DIETS CANINE UR Urinary 3kg €40.00
• PURINA® PRO PLAN® VETERINARY DIETS CANINE UR Urinary 12kg €110.55
• PURINA® PRO PLAN® CANINE JM Joint Mobility 3kg €40.15
• PURINA® PRO PLAN®CANINE JM Joint Mobility 12kg €120.72
• PURINA® PRO PLAN® CANINE NC Neurocare 3kg €42.00
• PURINA® PRO PLAN® CANINE NC Neurocare 12kg €113.05
• PURINA® PRO PLAN® VETERINARY DIETS CANINE EN Gastrointestinal Mousse 400g €4.05
• PURINA® PRO PLAN® VETERINARY DIETS CANINE NF Renal Function Mousse 400g €4.20
• PURINA® PRO PLAN® VETERINARY DIETS CANINE OM Obesity Management Mousse 400g €4.02
• PURINA® PRO PLAN® VETERINARY DIETS CANINE & FELINE CN Convalescence Mousse 195g €3.86
• PURINA® PRO PLAN® VETERINARY DIETS CANINE HA Hypoallergenic Mousse 400g €3.77
• PURINA® PRO PLAN® CANINE FF Fortiflora 30 x 1g €36.57
• PRO PLAN® All Sizes Adult Dry Dog Food Light / Sterilised Rich in Chicken 14kg €92.26
• PRO PLAN® All Sizes Adult Dry Dog Food Light / Sterilised Rich in Chicken 3kg €28.53
• PRO PLAN® All Sizes Adult Dry Dog Food Performance Rich in Chicken 14kg €92.26
• PRO PLAN® All Sizes Puppy Dry Dog Food Sensitive Digestion Grain Free Formula Rich in Turkey 12kg €80.66
• PRO PLAN® Medium & Large Adult Dry Dog Food Sensitive Digestion Grain Free Formula Rich in Turkey 12kg €80.66
• PRO PLAN® Large Athletic Adult Dry Dog Food Everyday Nutrition Rich in Chicken 14kg €83.02
• PRO PLAN® Large Robust Adult Dry Dog Food Everyday Nutrition Rich in Chicken 14kg €83.02
• PRO PLAN® Large Athletic Adult Dry Dog Food Sensitive Digestion Rich in Lamb 14kg €89.36
• PRO PLAN® Large Athletic Adult Dry Dog Food Sensitive Skin Rich in Salmon 14kg €89.36
• PRO PLAN® Large Athletic Puppy Dry Dog Food Healthy Start Rich in Chicken 12kg €77.95
• PRO PLAN® Large Athletic Puppy Dry Dog Food Healthy Start Rich In Chicken 3kg €26.81
• PRO PLAN® Large Robust Puppy Dry Dog Food Healthy Start Rich in Chicken 12kg €77.95
• PRO PLAN® Large Robust Puppy Dry Dog Food Healthy Start Rich in Chicken 3kg €26.81
• PRO PLAN® Medium & Large Adult Senior Dry Dog Food Sensitive Skin 7+ Rich in Salmon 14kg €87.47
• PRO PLAN® Medium & Large Adult Senior Dry Dog Food Age Defence 7+ Rich in Chicken 3kg €28.53
• PRO PLAN® Medium & Large Adult Senior Dry Dog Food Age Defence 7+ Rich in chicken 14kg €92.26
• PRO PLAN® Medium & Large Adult Senior Dry Dog Food Sensitive Skin 7+ Rich in Salmon 3kg €29.22
• PRO PLAN® Medium Adult Dry Dog Food Everyday Nutrition Rich in Chicken 14kg €81.63
• PRO PLAN® Medium Adult Dry Dog Food Everyday Nutrition Rich in Chicken 3kg €26.39
• PRO PLAN® Medium Adult Dry Dog Food Sensitive Digestion Rich in Lamb 14kg €93.04
• PRO PLAN® Medium Adult Dry Dog Food Sensitive Digestion Rich in Lamb 3kg €29.22
• PRO PLAN® Medium Adult Dry Dog Food Sensitive Skin Rich in Salmon 14kg €93.04
• PRO PLAN® Medium Adult Dry Dog Food Sensitive Skin Rich in Salmon 3kg €29.22
• PRO PLAN® Medium Puppy Dry Dog Food Healthy Start Rich in Chicken 12kg €77.95
• PRO PLAN® Medium Puppy Dry Dog Food Healthy Start Rich in Chicken 3kg €25.43
• PRO PLAN® Medium Puppy Dry Dog Food Sensitive Digestion Rich in Lamb 12kg €86.49
• PRO PLAN® Medium Puppy Dry Dog Food Sensitive Digestion Rich in Lamb 3kg €26.92
• PRO PLAN® Medium Puppy Dry Dog Food Sensitive Skin Rich in Salmon 12kg €86.49
• PRO PLAN® Medium Puppy Dry Dog Food Sensitive Skin Rich in Salmon 3kg €30.54
• PRO PLAN® Medium Puppy Dry Dog Food Healthy Start Rich in Chicken 12kg €77.95
• PRO PLAN® Small & Mini Adult Senior Dry Dog Food Age Defence 9+ Rich in Chicken 3kg €30.74
• PRO PLAN® Small & Mini Adult Dry Dog Food Everyday Nutrition Rich in Chicken 3kg €25.38
• PRO PLAN® Small & Mini Adult Dry Dog Food Everyday Nutrition Rich in Chicken 7kg €49.07
• PRO PLAN® Small & Mini Adult Dry Dog Food Sensitive Skin Rich in Salmon 3kg €27.94
• PRO PLAN® Small & Mini Puppy Dry Dog Food Healthy Start Rich in Chicken 3kg €25.38
• PRO PLAN® Small & Mini Puppy Dry Dog Food Healthy Start Rich in Chicken 7kg €53.97
• PRO PLAN® Senior 7+ STERILISED LONGEVIS® Rich in Turkey Dry Cat Food 3kg €38.90
• PRO PLAN® Senior 7+ LONGEVIS® Rich in Salmon Dry Cat Food 3kg €37.00
• PRO PLAN® Kitten 1-12M HEALTHY START with Turkey in Gravy Wet Cat Food Pouches 10x85g €9.95
• PRO PLAN® Kitten 1-12M HEALTHY START Rich in Chicken Dry Cat Food 3kg €37.00
• PRO PLAN® Kitten 1-12M HEALTHY START Rich in Chicken Dry Cat Food 1.5kg €22.35
• PRO PLAN® Adult 1+ VITAL FUNCTIONS Rich in Salmon Dry Cat Food 3kg €37.14
• PRO PLAN® Adult 1+ STERILISED VITAL FUNCTIONS Rich in Salmon Dry Cat Food 3kg €38.90
• PRO PLAN® Adult 1+ STERILISED MAINTENANCE with Chicken in Gravy Wet Cat Food Pouches 10x85g €9.95
• PRO PLAN® Adult 1+ STERILISED DELICATE DIGESTION Rich in Chicken Dry Cat Food 3kg €38.90
• PRO PLAN® Adult 1+ RENAL PLUS Rich in Chicken Dry Cat Food 3kg €37.14
• PRO PLAN® Adult 1+ RENAL PLUS Rich in Chicken Dry Cat Food 10kg €90.96
• PRO PLAN® Adult 1+ LIGHT Rich in Turkey Dry Cat Food 3kg €37.00
• PRO PLAN® Adult 1+ DELICATE DIGESTION with Ocean Fish in Gravy Wet Cat Food Pouches 10x85g €9.95
• PRO PLAN® Adult 1+ DELICATE DIGESTION Rich in Turkey Dry Cat Food 3kg €37.55
3. The offer is available for PURINA PRO PLAN® CAT and DOG FOODS AND SUPPLEMENTS RANGES as listed above and does not apply to any other product.
4. The offer is limited to a maximum of one cat food product and one dog food product and one cat and one dog supplement money back application per household. See Clause 7 for more details.
5. Only valid applications will be accepted. A valid application must include:
o A completed, legible, original application form downloaded from the official website and printed off as outlined in Clause 6 below;
o A 10+ word statement stating why the applicant was not completely satisfied with the product purchased from the PURINA PRO PLAN® ranges as listed above.
The below are considered valid reasons for dissatisfaction:
- PRO PLAN Cat or Dog main meal range: Rejection of food.
- PRO PLAN Supplements: Rejection or seeing no positive effects within six (6) weeks of usage.
- PRO PLAN Veterinary Diets: Rejection of food.
o Valid original till receipt(s) which shows the purchase of one of the PURINA PRO PLAN® products as detailed in Clause 2. (Photocopies will not be accepted).
The Promoter reserves the right to refuse any till receipts that:
• Are blurry/smeared/faded, or soiled so as to prevent the details from being clearly seen;
• Do not have the correct product clearly visible;
• Are old, out of date or fall outside of the stated promotional period;
• That show store locations in geographical locations outside the stated promotional area;
The Promoter reserves the right at its sole discretion to disqualify any individual found to be attempting to circumvent this clause by tampering with or altering till receipts. Any attempts to submit any invalid till receipts may result in the participant’s account being frozen and possibly deleted.
6. Applicants are required to submit a completed application form consisting of their full name, address, email address and daytime phone number, a 10+ word statement confirming why they were dissatisfied with the product, together with a valid and legible till receipt(s) to: Nestlé Purina Redemption Centre, NESTLÉ® Ireland, c/o Insight Marketing, 47 Terenure Road East, Rathgar, Dublin 6, D06 AH75 for ROI applications, to arrive by no later than 31.01.25.
7. The closing dates for receipt of all applications is 31.01.25. The promotion ends on 31.1.25, or when 100 PRO PLAN® RANGE Cat and Dog MAIN MEAL, 100 Pro Plan Veterinary Diets and 100 PRO PLAN SUPPLEMENTS) valid, genuine claims have been received on a first-come, first-served basis, whichever is sooner. In the event of the maximum number of valid claims being received before 31.01.25, the promotion will end, and no other alternative will be available in lieu of the original offer. No responsibility can be accepted for applications that are illegible, lost, delayed, or damaged in the post. Proof of posting is not proof of receipt.
8. Any qualifying PURINA PRO PLAN® CAT or DOG products (including food or supplements) purchased as part of a multi-buy promotion, or price reduction, will be refunded at the promotional price and not the individual price.
9. Refunds will be sent in the form of a to Electronic Funds Transfer (EFT) made payable to the original claimant only as per the application form. Please allow at least 28 days for refunds to be credited from the receipt of a valid application. This offer does not affect your statutory rights.
10. By participating in this promotion, participants are deemed to have accepted these Terms and Conditions.
11. The Promoter reserves the right to amend or withdraw this promotion at any time without prior notice if circumstances make this unavoidable.
12. The Promoter's decision is final and binding in all matters.
13. Any queries relating to this offer can be addressed to the Nestlé Purina PetCare Team on 1800 817 918 or via https://www.purina.co.uk/contact-us/meet-the-team.
14. Data Protection: The Promoter will only use the personal details supplied for the administration of the promotion and the auditing of the applications where necessary and for no other purpose unless we have your consent and you have opted-in to receive future marketing communications. As part of this promotion, if you are not opted-in into our general marketing email, you may still receive emails relating to your claim for this promotion only. Your personal details will at all times be kept confidential, and in accordance with the General Data Protection Regulation (GDPR). Click here for the Promoter’s Privacy Policy https://www.purina.com/policy-privacy/.
You have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request information on the source of your Personal Data. These rights can be exercised by sending Us an e-mail to: UKI.Dataprotection@uk.nestle.com, attaching a copy of your ID or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected. Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time.
15. The Promoter reserves the right to verify any application including but not limited to asking for address and identity details (which they must provide within 14 days) and to refuse to award a claim where there are reasonable grounds to believe there has been a breach of these Terms and Conditions or any instruction forming part of this promotion or where abuse is suspected. The Promoter will be the final arbiter in any decisions.
16. By entering the Promotion, entrants confirm that they have read and agree to be bound by these Terms and Conditions and by the decisions of the Promoter.
17. Limitations of liability: Neither the Promoter, its agents or anyone professionally connected to the promotion, assume any responsibility or liability for:
a. Any incorrect or inaccurate data entry, or for any faulty, erroneous or failed electronic data transmissions;
b. Any communications line failure, regardless of cause, with regards to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this promotion;
c. Inaccessibility or unavailability of the internet or the microsite or any combination thereof;
18. If, for any reason, any aspect of this promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter may in its sole discretion modify or suspend the promotion or invalidate any affected entries. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms and Conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
19. If any of these clauses should be determined to be illegal, invalid, or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.
20. The Promotion and these Terms and Conditions will be governed by the laws of the participating country and any disputes as to the meaning of these Terms and Conditions will be subject to the exclusive jurisdiction of the participants’ local courts.
21. Complaints, or questions, concerning these Terms and Conditions and the Promotion, as well as requests in the context of the rights that participants may assert over their personal data, must be sent in writing to: Nestlé Purina UK Commercial Operations Ltd, Nestlé House, Haxby Road, York YO31 8TA, or by calling 0800 212 161 (UK) or 1800 817 918 (ROI). Lines are open Monday to Friday between 9:00 and 17:00.
Promoter/’we’/’us’: Nestlé Ireland, 3009 Lake Drive, Citywest, Dublin 24, D24 H6RR
® Reg. Trademark of Société des Produits Nestlé S.A.
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