I have a payment problem on my order. What should I do?

If you’re seeing the status ‘Payment Problem’ then you’re probably confused, but don’t worry this can be easily fixed and we’ll have your products on the way to you in no time.

Before re‐entering any card details you’ll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.

If you’ve done all that and still can’t fix the problem, please contact our Customer Service team who’d be happy to help.