Purina UK
Your Pet, Our Passion.
3 Week Challenge logo and cat
Purina One

Purina ONE Money back FAQs

Frequently asked questions.

1. Please follow the link to complete the online form: https://www.purina.co.uk/brands/purina-one/3-week-challenge/claim 

2. Complete the Claim Form, including a 75-character description of how Purina ONE product could be improved.

3. Once submitted wait up to 28 days to recieve your money back via the bank details that you provided.

The offer is available across all PURINA ONE® Cat Dry 800g, 750g, 2.8kg and 3kg bags and Purina ONE® Cat Wet 8x85g boxes but excludes all PURINA® Kitten products. 

Maximum refund:

 Refund up to the maximum purchase value of £19.29/€27.41 for Purina ONE Cat Dry, and £37.60/€56.96 for the value of Purina ONE Wet.
Offer limited to a maximum of one (1) money back application per household with one cat per application, and covers:

  • 2 x 800g, 2 x 750g, 1 x 2.8kg or 1 x 3kg Bifensis or 3 x 650g Dual Nature for a dry food feed.
  • Or 8 x 8 boxes (containing 8 x 85g pouches per pack of which 84 will be required for 3 weeks feed) for a wet food feed.
  • Or 1 x 750g, 650g or 800g PURINA ONE dry food bag + 6 x PURINA ONE wet food boxes (containing 8 x 85g pouches) for a mixed (wet and dry food) feed. 

Please note that 2.8kg and 3kg bags will not be included as a part of the mixed feeding money back guarantee .


Internet access & purchase required. UK, CI, IoM and ROI, 18+. Claim by 31/12/2024. Receipts must be between 3 weeks - 3 months old. Retain original purchase receipt.
Full T&Cs at https://www.purina.co.uk/brands/purina-one/3-week-challenge/terms

Only valid applications will be accepted. 

A valid application consists of:

·         You will need to complete a legible, original online application form. You will find this at https://www.purina.co.uk/brands/purina-one/3-week-challenge/claim

·        Please provide a confirmation of which product was purchased (using the drop-down menu);

·         A 75+ character statement stating why you did not see a visible difference in your cat after 21 days of consecutive feeding with PURINA ONE.

·         You will need to provide your personal details including full name, email address, date of birth and bank or PayPal details to allow for payment.

·         You will need to provide a photo of your original purchase receipt: 

  • 2 x 800g, 2 x 750g, 1 x 2.8kg or 1 x 3kg Bifensis or 3 x 650g Dual Nature for a dry food feed.
  • Or 8 x 8 boxes (containing 8 x 85g pouches per pack of which 63 will be required for 3 weeks feed) for a wet food feed.
  • Or 1 x 750g, 650g or 800g PURINA ONE dry food bag + 6 x PURINA ONE wet food boxes (containing 8 x 85g pouches) for a mixed (wet and dry food) feed.    

If any items are bought outside of the 3-week period, we will only cover the cost of items purchased within the 3-week period.  Receipts must be between 3 weeks - 3 months old from any valid stockist and must be dated within the claim period. 
Till receipt must be uploaded in the format of PNG, BMP, or JPG/JPEG and a maximum file size limit of 20MB applies. Please keep your original itemised till receipt as it may be required to further verify a claim.

Pet food quantities stated as minimum entry requirement for the promotion are based on recommended feeding guidelines for the average cat over a three week period (visit www.purinaone.co.uk for feeding guidelines).

For further details please see full terms and conditions. 

Anyone can claim (UK, CI IoM and ROI residents) with the exclusion of employees of Nestlé Purina UK Commercial Operations Limited and their immediate families, it's agents and anyone else professionally connected with this promotion.

The Promoter reserves the right to refuse any till receipts/proof of purchases that:

  • Are out of focus or blurry;
  • Do not have the correct product clearly visible;
  • Do not have purchase dates clearly visible;
  • Do not have the store of purchase clearly visible;
  • Are old, out of date, or fall outside of the stated promotional period;
  • That are from Non-Participating Stores;
  • The Promoter reserves the right at its sole discretion to disqualify any individual found to be attempting to circumvent this clause by tampering with or altering till receipts. Any attempts to submit any invalid till receipts may result in the participant’s account being frozen and possibly deleted.

The Promoter reserves the right at its sole discretion to disqualify any individual found to be tampering with or altering receipts. Any attempts to submit any invalid receipts may result in the participant’s application being frozen and possibly deleted.

Via bank account or Paypal. Simply fill in you details. Please allow 28 days for payment from receipt of a valid claim.

UK, CI and IoM residents will receive a refund up to the maximum purchase value of £19.86 for Purina ONE Cat Dry, and £37.60 for the value of Purina ONE Wet. 

ROI residents will receive a refund up to the maximum purchase value of €27.41 for Purina ONE Cat Dry, and €56.96 for the value of Purina ONE Wet. 

ROI residents will be refunded in euros. ROI residents will receive a refund up to the maximum purchase value of €27.41 for Purina ONE Cat Dry, and €56.96 for the value of Purina ONE Wet.

ROI residents will receive a refund up to the maximum purchase value of €27.41 for Purina ONE Cat Dry, and €56.96 for the value of Purina ONE Wet.

Once. The offer is limited to one cat application per household with one cat per application, and only covers:

  • 2 x 800g, 2 x 750g, 1 x 2.8kg or 1 x 3kg Bifensis or 3 x 650g Dual Nature for a dry food feed.
  • Or 8 x 8 boxes (containing 8 x 85g pouches per pack of which 84 will be required for 3 weeks feed) for a wet food feed.
  • Or 1 x 750g, 650g or 800g PURINA ONE dry food bag + 6 x PURINA ONE wet food boxes (containing 8 x 85g pouches) for a mixed (wet and dry food) feed. 

The offer is limited to one cat application per household with one cat per application, and only covers: 

  • 2 x 800g, 2 x 750g, 1 x 2.8kg or 1 x 3kg Bifensis or 3 x 650g Dual Nature for a dry food feed.
  • Or 8 x 8 boxes (containing 8 x 85g pouches per pack of which 84 will be required for 3 weeks feed) for a wet food feed.
  • Or 1 x 750g, 650g or 800g PURINA ONE dry food bag + 6 x PURINA ONE wet food boxes (containing 8 x 85g pouches) for a mixed (wet and dry food) feed.

The offer is limited to one cat application per household with one cat per application, and only covers:

  • 2 x 800g, 2 x 750g, 1 x 2.8kg or 1 x 3kg Bifensis or 3 x 650g Dual Nature for a dry food feed.
  • Or 8 x 8 boxes (containing 8 x 85g pouches per pack of which 84 will be required for 3 weeks feed) for a wet food feed.
  • Or 1 x 750g, 650g or 800g PURINA ONE dry food bag + 6 x PURINA ONE wet food boxes (containing 8 x 85g pouches) for a mixed (wet and dry food) feed. 

Unfortunately, this offer only covers one cat per household, but we hope that you can see the visible difference in one of your cats and hopefully you feel comfortable introducing Purina ONE to rest of the cats in your household.

No, to see a visible difference you must feed your pet 100% Purina ONE for 3 consecutive weeks (21 days).

Please allow 28 days for payment from receipt of a valid claim. Applicants must ensure that their bank/PayPal details are correct, as the Promoter cannot be responsible for any payments made to the wrong account, or that cannot be made due to incorrect details being provided.

Please contact: uk@hashting.support if you have not received your money back after 28 days. 

The Promoter accepts no responsibility for lost, delayed, incorrectly submitted, illegible, incomplete, or misdirected claims or for technical failures or otherwise. 
The receipt will need to show, over a 3-week period, a maximum of:

  • 2 x 800g, 2 x 750g, 1 x 2.8kg or 1 x 3kg Bifensis or 3 x 650g Dual Nature for a dry food feed.
  • Or 8 x 8 boxes (containing 8 x 85g pouches per pack of which 84 will be required for 3 weeks feed) for a wet food feed.
  • Or 1 x 750g, 650g or 800g PURINA ONE dry food bag + 6 x PURINA ONE wet food boxes (containing 8 x 85g pouches) for a mixed (wet and dry food) feed. 

The offer is available across all PURINA ONE® Cat Dry 800g, 750g, 2.8kg and 3kg bags, Purina ONE® Cat Wet 8x85g boxes, PURINA ONE® DUAL NATURE Chicken with Cranberry Dry Cat Food 650g bags, and PURINA ONE® DUAL NATURE Salmon Dry Cat Food 650g bags, but excludes all PURINA® Kitten products.

You will be refunded the amount you paid in accordance with your till receipts, not the individual price of the bags/pouches.

The promotion will end on 31.12.2024. All claims must be submitted by this date and receipts must be between 3 weeks - 3 months old from any valid stockist and must be dated within the claim period and be between 3 weeks – 3 months old. 

The offer is available across all PURINA ONE® Cat Dry 800g, 750g, 2.8kg and 3kg bags, Purina ONE® Cat Wet 8x85g boxes, PURINA ONE® DUAL NATURE Chicken with Cranberry Dry Cat Food 650g bags, and PURINA ONE® DUAL NATURE Salmon Dry Cat Food 650g bags, but excludes all PURINA® Kitten products. 

This offer does NOT include PURINA ONE® Mini Fillets Mixed Selection in Gravy Wet Cat Food 40x85g and the 6kg PURINA ONE® Dry Food pack. 
 

The Purina ONE products NOT included in this activity are: Purina ONE Adult Cat Rich in Chicken Dry Food 6kg, Purina ONE Kitten Rich in Chicken Dry Food 750g & 2.8kg, Purina ONE Adult Cat Mini Fillets in Gravy - Mixed Selection 40x85g.