Order enquiry FAQs

If you have an enquiry about an order from our shop, please take a look here. If it doesn’t help you, please tell us.

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How do I place an order?

Just visit the Purina online shop to see a selection of foods available to buy direct.

Can I make changes to my basket?

Our Customer Service team should be able to help you with this.

Can I send an order to a different address?

Absolutely, you can select a delivery address at the checkout stage.

I would like to raise a complaint about the quality of a product

We take all complaints seriously and would like to hear from you.

What is your returns policy?

Please refer to our returns policy page for more information.
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Where can I find your Terms & Conditions for the Purina Shop?

Click here for the link to view the T&Cs