Order enquiry FAQs

If you have an enquiry about an order from our shop, please take a look here. If it doesn’t help you, please tell us.

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What do I do if I have not received my order?

We send you an email as soon as your order is on the way.

When will I receive my refund?

Your refund should be returned to your account within 5 working days.

Why am I having problems accessing the checkout?

Sounds like our Customer Service team need to ask a few more questions.

How do I return an item?

We try not to make things complicated, log‐into your account to contact our Customer Service team and they’ll do the rest.

How long will it take for my order to be delivered?

Our Delivery Information page might help.

I have a payment problem on my order. What should I do?

If you’re seeing the status ‘Payment Problem’, don’t worry this can be easily fixed.